How to use the ICT Helpdesk correctly
The helpdesk allows you to describe in detail, to the IT team, what problems you may be having and follow up with existing tickets that may be outstanding. (Please DO NOT use ICT support personal emails as this will only delay responses and will be forwarded to the helpdesk anyway)
To find the ICT helpdesk, search in your web browser https://larkmeadictsupport.freshdesk.com/support/tickets/new or press “here”, You will be greeted with the page below. Alternatively, you able to email us at ICTsupporthelpdesk@larkmead.vale-academy.org and this will create a ticket.
Please follow each of the steps as much detail as possible e.g where the file may be located, what the file is, what cable may not be working etc. as we appreciate you are all busy and unable to respond to all emails ASAP, to allow the ICT Team for an easier and quicker turnover of tickets and allow them to support more people across the trust.
It is important to make sure all the details are correct as this may cause delays, such as, emails are at the correct address @larkmead.vale.academy.org, what classroom you are in or even what school you are working at currently.
Below I have attached what an example of what a ticket may be filled out like if you are struggling:
